Requests Module (HelpDesk)

The Requests Module is a fundamental tool for managing and monitoring all types of maintenance and repair requests on your property. With its user-friendly interface and flexible structure, you can easily and efficiently manage and track operational repair requests.

Main features:

  • Record and Track Requests
    The Requests Module is designed to provide a detailed overview of all repair requests. All entered requests are displayed in the main view, with all important information about the request available at a glance. Requests can be created via an external helpdesk, internal entry in the KLID software, and also with a smart mobile application.
  • Assigning and Confirming Requests
    Administrators or users with the right permissions can assign requests to a specific solver. After the request is resolved, you can change its status and record a solution description. The requester automatically receives information about the status change of their request.
  • Overview and Filtering
    Thanks to the intuitive user interface, you always have quick and easy access to the information you need. From the main view, you can use the "Show Related Elements" action to see the connection to an item or structure in the Records Module. You can also filter by many parameters, such as the type of request, date, area, object, responsible employee, request status, and more.
  • Request Prioritization
    Each request can have a priority set. The module supports three types of priorities: low (7 days), medium (3 days), and high (1 day). The priority indicates how many days the request should be resolved in. If the request is not resolved within the specified time, it automatically moves to the list of unfinished tasks. The number of days within each priority can be freely defined.

Additional Features:

  • Category and Solver Management: The administrator can create categories and assign individual solvers - "KLID SW users" - to these categories.

  • Communication Thread: Through a unique communication thread for each request, you can obtain additional information from the requestor. This way, you have full control over the communication.

  • Complete Request Management: The administrator can edit, delete, change statuses, assign, close, archive, etc. individual requests.

  • Change History: Each request contains a detailed history of changes, where each change includes information about the original state, new state, and the date and time of the change.

Who should use the Requests Module?

The Requests Module is ideal for anyone seeking an effective tool for managing and tracking maintenance-related requests. Whether it's routine property maintenance or the need for a clear system for tracking the condition and maintenance of your assets, the Requests Module is the perfect solution. If you're involved in daily property management operations, the Requests Module can significantly simplify your work.

Want to learn more? Contact us and we will be happy to provide all the information and help you implement the Records Module in your business.